Help
The questions people ask most about their orders, cards and account.
Orders
Is my order ready, or on its way?
The QR code on your receipt, or the link that opens after you order, shows the order’s live status. If you are signed in, every order is under the «Orders» tab.
My ordersSomething is wrong with my order
The place prepares and delivers your order, so the place can answer fastest. Its phone number and address are on its page.
Find the placeCard and points
Where are my card and points?
Each place runs its own loyalty programme. Your digital card, your points and your level are under «My card»; showing the card’s QR code at the till is enough.
My cardMy points are missing
The place records points at its own till. Keep the receipt and ask the place — it is the place that corrects a balance.
Account
How do I change my phone number?
Your number is the key to your account, so it cannot be changed from the app. Write to us with the old and the new number.
Did not find an answer?
Write to us. If it is about an order, include the place’s name and the order number.
Send an email